Ozark Mountain Legacy held the first Legacy University workshop—”PARAGON Leadership Training”— last week aboard the Showboat Branson Belle. Over fifty business owners and leaders attended the workshop and learned how to coach employees to deliver values-based behaviors when interacting with guests in order to “make moments matter.”
Ozark Mountain Legacy recognizes that many people come to visit this area year after year because of the legacy of hospitality that characterizes Ozark Mountain Country. However, they also acknowledge that in order to pass on that legacy to the next generation of visitors, business leaders must commit to practices that reflect their core values, and the core values of the community—family, faith, friends, flag, and ensuring a preferred future.
“There are businesses all over Ozark Mountain Country run by passionate owners and management teams who want to deliver an unmatched guest experience,” said facilitator Terri Tucker, owner of Tucker Resources. “But wanting to and knowing how to accomplish that are often two different things. In PARAGON, we teach these leaders practical ways to equip front-line employees to create a positive moment-by-moment experience for each guest who comes through the door.”
Workshop attendees were both affirmed and challenged by the training. Candi Owens, a Showboat Branson Belle employee, said that PARAGON provided “reinforcement of what we do right and new ways to improve the way we do our jobs.” Tom Wood, also a Showboat employee, added that it was a “fresh perspective on guest service.” Jeannie Peninger of Myer Hotels concluded, “This is an awesome, thought-provoking course.”
Legacy University plans to host additional PARAGON workshops in the coming months and encourages all business owners and management teams to plan to attend these future trainings. The next PARAGON workshop will be held on May 6. “If you’re not prepared to lead before, you will be after this class,” said Heather Nickum, a Silver Dollar City employee. “You might be good, but PARAGON helps you become great.”
Business leaders who attended last week’s PARAGON workshop also plan to send their front-line employees to Legacy University’s “FACETS Front Line Associates Training,” which is designed to teach these employees how to deliver a guest experience that exceeds expectations and reflects the “Ozark Mountain Spirit.” FACETS Training will be held Monday, April 15 from 9:00 a.m. until noon aboard the Showboat Branson Belle. All area businesses are encouraged to send front-line associates to this training.
For more information, or to register for the April 15, 2013 FACETS workshop, please visit www.Legacy-U.org or call (417) 598-1314.
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